CUSTOMER SATISFACTION POLICIES

100-NIGHT MATTRESS TRIAL

Your Comfort Is Our Priority

Cotton Sleep stands behind every mattress we sell with our comprehensive 100-Night Sleep Trial. We require a minimum 30-night break-in period to allow your body to adjust. If you're not satisfied after this period (and before the 100-night trial ends), we offer three resolution paths:

Comfort Modifications
If your mattress feels too firm or too soft, our sleep specialists can recommend appropriate toppers or foundation adjustments to enhance your comfort (additional costs may apply).

Mattress Exchange
Available with in-store consultation, we'll provide a one-time exchange credit (original purchase price minus delivery fees and processing fee). This credit must be applied toward your replacement mattress selection.

Refund Option
If modifications and exchanges aren't suitable, we may authorize a return with refund. Your purchase amount will be refunded minus delivery fees and a processing fee after verification of mattress removal or donation.

**Processing fees vary by mattress category:**
* Basic models: $50-$100
* Mid-tier models: $200-$500
* Premium models: 10-20% of purchase price

Choosing a refund option will make you ineligible for future purchases from Cotton Sleep.

 NON-MATTRESS RETURNS & EXCHANGES

Pillows, Bedding & Accessories

We accept returns of unused, unopened items in original packaging within 15 days of purchase. Returns meeting these conditions qualify for store credit only (minus any applicable delivery/pickup fees).

Refund Eligibility

Cash/card refunds (minus delivery fees) are only available for items:
* Physically returned to our showroom within 3 days of purchase
* During normal business hours
* In unused, unopened condition
* In original, sealed packaging

MANUFACTURER'S WARRANTY COVERAGE

What's Protected

* Significant body impressions (1.5"+ for standard mattresses, measurements taken without weight applied)
* Material failures including broken coils or springs
* Structural defects in seams or components

Not Covered Under Warranty

* Minor cosmetic imperfections
* Body impressions less than warranty threshold
* Comfort preferences after trial period
* Damage from improper use or inadequate support
* Normal wear patterns

Warranty Voiding Conditions

* Any stains or liquid damage
* Removing the law tag
* Transferring ownership
* Failure to follow care instructions
* Using improper foundation or support

Amazon Purchase Exclusion

Our Sleep Warranty applies only to purchases made directly through our official website. Orders placed through Amazon are processed, managed, and refunded through Amazon’s marketplace system and are subject to Amazon’s return and refund policies.

Because Amazon purchases are handled through Amazon’s separate platform, our website’s Sleep Warranty does not apply to Amazon orders. If you purchased through Amazon, please log in to your Amazon account or review Amazon’s return policy for information about returns, refunds, or exchanges.